Help Centre

Frequently Asked Questions

Answers on our artisan partners, handmade variation, shipping, and returns.

Our Products

No. Arteze is a curator, not a manufacturer. We partner directly with independent artisans, family-run workshops, and craft cooperatives — mainly across India — and bring their work to your home. Every product page names the region the piece was sourced from.

Orders & Payment

Shipping & Returns

Artisans & Sourcing

Still have a question?

Ask us anything about a piece, its maker, or your order — we usually reply within 24–48 hours.

Frequently Asked Questions

Our Products

Does Arteze make its own products?

Why does my item look slightly different from the photo?

What materials do you work with?

How should I care for my piece?

Orders & Payment

Can I change or cancel my order?

What payment methods do you accept?

Do you offer gift wrapping?

Shipping & Returns

How long will my order take?

What is your returns policy?

Artisans & Sourcing

How do you choose your artisan partners?

Are your artisans paid fairly?

Do you work with interior designers or stockists?

Still have a question?