Shipping & Returns

In-stock pieces are packed and dispatched within 1–2 business days. Because our goods are handmade in small batches, some rugs and larger textiles are made to order and take 3–4 weeks to complete on the loom — this is always noted clearly on the product page before you buy.

Rates are calculated at checkout based on your destination and the size of your order.

You will receive tracking by email as soon as your parcel leaves us.

If a piece isn't right for your space, return it within 30 days of delivery for a full refund. Items must be unused and in their original condition and packaging.

To start a return:

1. Email hello@arteze.shop with your order number and the item you'd like to send back.
2. We'll reply within 1–2 business days with a prepaid return label.
3. Repack the piece in its original wrapping and drop it with the carrier.
4. Refunds are issued to your original payment method within 5–7 business days of the return arriving with us.

Return shipping is free for domestic orders. For international returns, the cost of return postage is deducted from your refund.

Because most of our pieces are one-of-a-kind, we don't run a formal exchange programme. The quickest route is to return the original item for a refund and place a new order for the piece you'd prefer.

Made-to-order and custom-sized rugs, personalised pieces, and gift cards are final sale. Natural variation in colour, weave, and dimensions is a characteristic of handmade goods and is not considered a fault — but if you feel a piece has been misrepresented, contact us and we'll make it right.

Please inspect your order on arrival. If anything is damaged in transit or you've received the wrong item, email hello@arteze.shop with photographs within 7 days and we will arrange a replacement or refund at no cost to you.